Anton Pace

Freight Shipping Policy

Last Updated: September 20, 2026

Some Anton Pace products are large or heavy, including generators, riding mowers, gazebos, pergolas, playsets, and other outdoor structures. These items may ship by freight rather than standard parcel service. This page explains how freight delivery works for orders placed through Anton Pace.

RELATED INFORMATION

Helpful Anton Pace Links

Shipping Policy General shipping, processing, and delivery information. Order Status Track your order using your Order ID and billing email. Refund & Returns Return eligibility and refund information. Contact Support Get help from the Anton Pace customer support team.

01 What Is Freight Shipping?

Freight shipping is used for large or heavy products that cannot be handled efficiently through standard parcel services such as UPS or FedEx.

A freight carrier transports the product by truck and delivers it to the shipping address associated with your order.

02 Which Products Require Freight?

Products that may require freight delivery include:

Gazebos & Pergolas Large outdoor structures and shade systems.

Riding & Zero-Turn Mowers Large lawn equipment requiring truck delivery.

Generators Portable and standby units that exceed parcel limits.

Swing Sets & Playsets Large recreational products and multi-box shipments.

Outdoor Structures Other oversized or heavy outdoor products.

Items requiring freight delivery are generally identified in the product description or during checkout.

03 Freight Shipping Cost

Free shipping applies to U.S. orders, including eligible freight items.

There are no hidden freight surcharges for oversized products covered by our free-shipping terms.

For general shipping details, please review our Shipping Policy .

04 Freight Delivery Time

Freight orders typically arrive within 3–7 business days after processing. Order processing generally takes 1 business day, Monday through Friday.

Processing 1 business day Monday–Friday

Freight Transit 3–7 business days Timing varies by destination and carrier

Tracking Update Up to 48 hours For the first carrier scan to appear

Actual transit time depends on the delivery location, freight carrier, weather, scheduling, and other transportation conditions.

05 How Freight Delivery Works

Tracking Email

You will receive an email with tracking information once your order ships.

Delivery Appointment

The freight carrier will contact you by phone to arrange a delivery window.

Someone Must Be Present

An adult should be available at the delivery address during the scheduled delivery window.

Curbside Delivery

Freight deliveries are made to the curb or driveway, not inside the home.

Inspect Before Signing

Check the shipment carefully for visible damage before accepting and signing for delivery.

06 What to Do When Your Freight Order Arrives

Inspect the packaging carefully for visible damage before signing.
Note any visible damage on the delivery receipt before signing.
Take clear photos of damaged packaging or products.
Contact Anton Pace promptly with your order number and photos if you discover a delivery issue.

Important: Signing for a freight delivery without noting visible damage may make a later freight claim more difficult. Always inspect the shipment before signing.

07 What If My Freight Order Arrives Damaged?

If your freight order arrives damaged:

Email contact@antonpace.shop with your order number and clear photos of the damage.
Do not attempt to assemble a damaged product until the issue has been reviewed.
Keep the product and packaging available while the claim is being reviewed.

For an eligible freight-damage claim, Anton Pace will work with you toward an appropriate replacement or refund resolution at no additional cost.

Please also review our Refund & Returns Policy for additional information.

08 Tracking Your Freight Order

You will receive a tracking number by email once your order ships. You can use that tracking number on the carrier’s website to follow the shipment.

Please allow up to 48 hours for the first carrier scan to appear.

You can also visit our Order Status page for order information.

09 Missed Delivery Appointments

Freight delivery generally requires someone to be present during the scheduled delivery window.

If you miss a scheduled delivery appointment, contact the freight carrier as soon as possible to arrange another delivery time.

Any redelivery, storage, or missed-appointment fee charged by the carrier may be passed on to the customer when the missed appointment results from customer unavailability.